A comprehensive, up-to-date course on VoIP for those who need to get up to speed, sort out architectures, protocols, standards, buzzwords and jargon, understand issues, separate hype from reality and plan for managing deployment of VoIP.
This course is ideal for managers, and professionals involved with analysis, planning, purchasing, marketing, sales or administration of VoIP systems, products or services.
Here’s why you should take this course:
Covering the topics in a systematic way, we build structured knowledge that lasts a lifetime.
You'll gain key concept-level knowledge, and a totally unbiased view of VoIP technologies, trends and mainstream solutions that you can't get on the job, from magazines or vendors.
A must for anyone involved in a VoIP project, or wanting to upgrade their marketable knowledge skills.
Following is the course outline. Click the links above for full information on this VoIP training seminar.
Course 130 Voice over IP, SIP, Security, 5G and IoT is 2 days of vendor‑independent training for non‑engineers covering VoIP, SIP, a survey of security, 5G, IoT (the Internet of Things), and examples of applications like Ultra-Broadband, Platooning on Interstates and Smart Cities.
Course Overview
Part 1: VoIP & SIP
Part 1: VoIP and SIP
The first part of this course is devoted to VoIP basics and SIP. We cover what Voice over IP is, what SIP is, how SIP works, SIP Trunking, all of the buzzwords, jargon and concepts, and the pros and cons of possible VoIP system models: Softswitch / Call Manager vs. IP Centrex vs. Hosted PBX vs. Cloud Service.
1. VoIP Components, Systems, Standards, Jargon and BuzzwordsWe begin with VoIP buzzwords and jargon, the basics of voice communication using IP packets, the components of VoIP systems and what they do: soft switches, gateways, media servers and terminals, plus the key protocols and standards used in VoIP systems. In the last lesson we cover "where this is headed" - what basic "telephone" service will look like 20 years from now.
2. VoIP for Individuals
“Voice over IP” mean many different things. We begin with how it got started: phone calls between individuals over the Internet. You will learn how VoIP telephone service works over the Internet with a practical demonstration of Voice over the Internet to a cell phone. We will trace the voice packets from end to end, through all of the devices, buildings, circuits and carriers involved, starting from a laptop in the class over the Internet and on to a cell phone in the class.
3. VoIP Implementations for Businesses
We will compare and contrast the various choices for a VoIP phone system for a business: implementing a Hosted PBX; replacing the PBX with a softwitch or Call Manager; upgrading an existing PBX; using a Softswitch as a Service; IP Centrex; and Cloud-based services from the phone company. You will gain the knowledge to differentiate VoIP architecture options and confidently discuss the pros and cons.
4. SIP and VoIP Call Flow
The open standard protocol used to set up Voice over IP phone calls is SIP. A standards-based VoIP systems must follow the Session Initiation Protocol. SIP defines the procedure and messages for setting up a phone call, or any kind of communication. We describe what SIP is, how SIP works, and the relationship between SIP and softswitches and call managers demystifying jargon like proxy server. Then we trace the steps to connect an IP phone call. In the end, you will understand how phone calls are implemented in VoIP telephone systems which in itself may be worth attending the course!
5. Voice Quality
Call quality is key, particularly for the callers! Here, you will learn how voice quality is measured, what factors affect VoIP quality including jitter, delay, lost packets and codec, and how they can be mitigated. We will demystify how packets actually get "lost" or delayed, and listen to the resulting reduced call quality. We finish with a practical list of recommendations and tips to ensure success.
6. VoIP Carrier Services
We complete the Voice over IP section with carrier connections, starting with CoS (Class of Service) performance guarantees in SLAs (Service Level Agreements) and ending with selection of a VoIP carrier. We will cover replacing PBX trunks with SIP trunking for business telephone systems; connecting with Megaco and gateways; and how cellular, internet, cable and incumbent carriers connect for VoIP phone calls to and from the PSTN.
The VoIP section ends with a fill-in-the-blank Final Exam where you identify all the pieces of information required to make a VoIP phone call at each OSI Model layer. Don't panic! The class splits into groups to work on the open book exam together. It is a very helpful exercise to confirm BOOT CAMP knowledge learned to this point of the week.
Part 2: Security
Security and communications go hand-in-hand, so next we will go through a comprehensive overview of security including the threats to networks, systems and information, the measures that can be implemented, and best practices.
7. Security Risks and Measures
In this extensive section, you will receive a comprehensive overview of security. We will begin with an overview and the identification of valuable targets. We will cover phishing and extortion, and how data from "breaches" is used. Next, we will explore the risks and mitigation measures, and network security best practices, firewalls and ports; digital certificates, digital signatures, private and public key encryption, Internet VPNs, SD-WANs, trojans, viruses and exploits, plus Wi-Fi and VoIP security.
Part 3: 5G and IoT
The course winds up with 5G wireless and IoT technologies. The Internet of Things allows everything from self-driving trucks to human brain implants to toasters to be online.
8. 5G: New Radio and New Spectrum
In this chapter, you will learn about the latest developments in the deployment of 5G wireless, the next generation of wireless. You will learn how a 40% increase of bits per second per Hz is an immediate benefit of 5G, plus support for massive MIMO, and ultra-broadband millimeter wave applications in the longer term. We will understand the 5G design goals, review the spectrum allocations for New Radio, and finish with reviewing the chip which enables the initial wave of 5G smartphones.
9. The Internet of Things
We will start by understanding exactly what IoT means, the Things and what they could be and how they would communicate. We finish Course 130 and BOOT CAMP by providing examples of Internet of Things, LPWA (Low Power Wide Area) and 5G applications like optimizing traffic flow, ultra-low-power tracking, metering and monitoring parking in Smart Cities, and platooning cars into road trains on highways.
Additional VoIP training resources
• CTSME - Certified Telecommunications Subject Matter Expert
• CVA - Certified VoIP Analyst
• CWA - Certified Wireless Analyst
• CTA - Certified Telecommunications Analyst
• CTNS - Certified Telecommunications Network Specialist
• CIPTS - Certified IP Telecom Network Specialist
• Instructor-Led Course 111 Boot Camp - Course 101 + Course 130
• Instructor-Led Course 101 Broadband, Telecom, Datacom and Networking for Non-Engineering Professionals
• Instructor-Led Course 130 Voice over IP, SIP, Security, 5G and IoT
• Self-Study Telecom 101 / CTA Study Guide Textbook
• Self-Study CTNS Certification Study Guide / CTNS Certified Telecommunications Network Specialist Study Guide Textbook
• Instructor-Led Training Courses
• Private Onsite Training
• VoIP training course
• IPv6 training course
• Wireless training course
• IP contact center course
• Telecom 101 Reference Book
• CTA Study Guide
• eBooks
• Textbooks
• Group Training Online
• Online Interactive Courses
• Telecommunications training
• Free Training
• Quizzes and Exams
• Free Tutorials
• Free Course Lessons
• Instructor-led course on broadband, networking, telecom, datacom
• Instructor-led course on VoIP, SIP, 5G IoT, Security
• Instructor-led course on all aspects of telecommunications
• MPLS training course
• Telecom course online
• Telecommunications Certification Organization
• Telecommunications training blog
• Telecom 101 telecommunications reference and textbook
• Fundamentals of telecommunications
• Telecommunications in Canada
• IPv6 course
• Network course
• Telecom course online
• Telecom certification
• Certification in telecom
• Classes in telecom
• Courses in telecom
• Online course in telecom
• Telecommunications certification
• Classes in telecommunications
• Courses in telecommunications
• Seminars in telecommunications
• Seminars in telecommunications
• Tutorials in telecommunications
• Training in telecommunications
• Telecommunications training
• Telecommunications training
• Telecom training
• Training channel for telecom
• Teracom telecommunications training
• Asynchronous instructor-led training in telecommunications
• Training on VoIP
• Certification in VoIP
Thank you!